Under general supervision, performs a variety of tasks related to the maintaining, analyzing, troubleshooting, and repairing of computer systems, hardware and peripheral devices which requires the exercise of independent judgment. Supports and maintains user account information including rights, security and systems groups. Answers client’s inquiries and gives technical assistance and training to system users.
Safety is #1 at BTD: Our expectation is that every employee: 1) Strictly follows safety policies, rules and safe work methods. 2) Promptly corrects or reports safety hazards or unsafe conditions. Promptly reports injuries for prompt diagnosis and treatment. 3) Makes regular suggestions for safety process improvements to support continuous improvement in safety.
- Serves as the first point of contact for IT support.
Sets up and maintains helpdesk incident tracking and computer maintenance database. Uses the database to build and maintain a knowledgebase for frequently asked questions.
Performs the scheduled maintenance on all personal computers and related network equipment, ensures all are cleaned and inspected on a regular basis consistent with each particular application.
Installs new computers, adds necessary memory, peripheral devices and network cards, and configures to optimize performance. Installs appropriate user programs.
Performs other special projects related to the company computer system such as documentation related to users reviews, phone directories and pc/asset lists.
Assists the System Administrator with various computer system projects to include the installation of new programs.
Keeps abreast of current developments in the computer industry through industry related periodicals and seminars.
Provides daily support on all computer hardware and software.
- Document and monitor internal key controls for compliance with applicable processes, laws and regulations.
Qualifications, Knowledge, Skills and Abilities:
Graduation from high school plus two years of technical/college level course work in computer science or related field. A+ Certification preferred but not required. Zero to one year of experience in the field or in a related area.
Experience and Skills Required:
- At least one year of recent experience which provides the following skills and abilities:
- Strong knowledge of personal computer networks.
- Ability to set-up Windows workstations to run both network and stand-alone software.
- Knowledge of modern office practices and procedures.
- Ability to communicate effectively, orally and in writing, and have good public relations skills.
- Ability to establish and maintain effective working relationships with others.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.